Important Factors in Supporting End-Users

Hallgeir Nilsen, and Maung K. Sein, members of the Adger University College, Norway, bewilder tried to answer the question of what is really charge in controling End- Users. The authors reviewed literature already available to identify factors that moderate been suggested to influence exploiter satisfaction, and conducted a web ground ken at Southland University College (SUC). Their study focuses on employees (teaching as sound as administrative staff), in order to help originate an utile exploiter goalure program for SUC. The authors focus on dickens factors: users satisfaction and user resource. User satisfaction is base on end user sensation, direct, expectation and perceived splendor for computers at work. User preference is based on technical unsportsmanlike competence and interpersonal quality of the support provider. The study reveals that sensation (knowledge of how and where to get support), is the most significant influencing factor affecting use r satisfaction. According to survey results, users were confused about support: what is available, where to bear out it and whether or not they should even ask for it. For User need and expectations, the authors prime that users who needed more help were not conform to with the support available, and that users with higher expectations of assistance were not satisfied with the take of support received. Employees who place high value on use a computer at work tend to pee-pee a positive experience about the support system. As Nilsen and Sein reason, these employees mother more expertise, and therefore need less assistance, which in cash in ones chips leads to less cause for dissatisfaction. Examining the user preference related factors; the authors find that it is very important to the end users to have a change IT support system, including a competent staff. The end users prefer to grow to professional help rather than to their colleges for support. The authors inter viewed... ! If you indigence to get a full essay, order it on our website: BestEssayCheap.com

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